Question: How do I cancel my subscription at FamilyLink?

Answer: If you wish to cancel your subscription at FamilyLink, please contact us by phone at 1-888-518-2703 between the hours of 7-5 p.m. (Mountain Standard Time), or use the Cancel Subscription option on the My Account page. If you live outside the United States, please dial the international country code for your country, and then dial 1-801-377-0588 or please click here to request a cancellation.

We are so sure that you will get valuable genealogy information and family history help with your FamilyLink subscription that we offer a 30 day money back guarantee. If at any time during your first 30 days of membership you do not get your money's worth simply call us on our toll free number at 1-888-518-2703 and request a refund. We will gladly refund your total membership amount. Simple as that! This money back guarantee applies to all FamilyLink membership plans and does not apply to any shipped products.

If the FamilyLink membership that you purchased included a product that was included as a premium or promotional offer (magazine subscriptions, software, eBooks, audio books, etc.) then the amount refunded will be reduced to cover the cost of the additional product. There are no refunds of magazine subscriptions, software, eBooks, audio books, or other downloads or shipped physical products in boxes. The sale of magazine subscriptions downloads, or other electronic, digital, or physical products are final. The amount refunded will be 50% of the purchase price to cover the cost of the FamilyLink membership.

IF YOU ARE DISSATISFIED WITH ANY PORTION OF THIS AGREEMENT, DO NOT USE THE SERVICE.